Private Banks Knowledge Center
2014 Futurewealth Report Part 3: Enhancing the customer service curriculum
The third paper of this four-part series takes an in-depth look at what causes Futurewealthy clients to stick with a wealth manager for the long haul.
In the latest research, Futurewealthy clients cited a diverse set of reasons for staying with their primary wealth manager. This seems to indicate that managers who continue to learn and relearn their clients’ individual values over time are more likely to develop successful, long-term relationships. And, the longer a client stays with their wealth manager, the more likely they are to consolidate more of their assets with one manager.